The world of Smart Tales

What is Smart Tales?

Smart Tales is an educational app for children aged 2-11 that provides wholesome and positive entertainment. Children play and learn subjects like math, science, and reading through games and interactive stories.

What are interactive stories?

Interactive stories in Smart Tales are dynamic, animated tales narrated by professional actors. Children can interact with scene elements and participate in educational games integrated with the narrative. These stories teach various skills like math, coding, and logic and promote positive values and social emotional learning.

How can I ensure that my child is genuinely learning and not just playing games?

Smart Tales strikes a balance between learning and play by incorporating educational games that reinforce learning through interactive play. Each activity is designed to enhance learning outcomes, ensuring that your child gains valuable skills while having fun.

What if my child doesn't like it?

The free trial is designed to let you and your child explore Smart Tales without commitment. Even without a subscription, you can access a limited version of the app, which provides a selection of content daily. With over 2 million children enjoying Smart Tales worldwide, we invite you to try it and see the joy it brings to your child.

How does Smart Tales supplement school education?

Smart Tales is designed to complement traditional schooling by reinforcing key concepts and introducing new skills that are crucial for future opportunities. It acts as a supplemental tool that enhances what children learn in school through interactive and engaging digital content.

Are there ads in the app?

No, our commitment to an ad-free environment ensures that your child’s learning experience is free from interruptions, allowing them to focus on educational content without distractions.

I'm worried about too much screen time. How does Smart Tales address this?

While Smart Tales is educational, we understand the importance of balance. The app features a built-in timer to help parents manage their child's screen time effectively. This tool allows you to set limits, ensuring that your child enjoys a healthy blend of digital learning and other activities.

Is it suitable for children with special educational needs?

Yes, the app provides features and content that cater to children with special educational needs, including autism. It is certified by the International Board of Credentialing and Continuing Education Standards (IBCCES) as an autism resource, ensuring that our educational offerings help all children achieve their potential.

Can I monitor my child’s activities within the app?

Yes, Smart Tales includes a comprehensive parental control feature that allows you to monitor all activities within the app. You can track progress, see what your child is learning, and ensure they are engaging with content that is both educational and appropriate.

Are your content certified?

Certainly. Smart Tales has received awards and recognition for its educational value, including being chosen as Apple Essential 2023 and App of the Day. It's also "Kid Safe Approved".

Will content be age-appropriate?

Absolutely! Smart Tales has been designed for children aged 3 to 11 and contains 100% educational content based on school subjects. With no ads or external links, Smart Tales ensures a safe learning environment, earning the KidSafe acknowledgment.

Can Smart Tales help my child who has a short attention span?

Smart Tales is perfect for capturing and keeping your child's attention. The app is designed with vibrant animations and engaging storylines that make learning exciting. Plus, the interactive elements ensure that children remain focused while they navigate through intuitive educational paths tailored to their pace.

Can I see reviews or feedback from other parents about Smart Tales?

Yes, we encourage all prospective users to check out the reviews on our website and on the app store pages. Our community of parents often shares their experiences and the benefits their children have gained from using Smart Tales.

What if my child is attached to other platforms or apps, some of which may be addictive?

We understand the challenge of transitioning from familiar platforms. Smart Tales offers a unique and engaging experience that draws children in with captivating stories and interactive content that stands out from typical gaming or video-watching activities. This engaging approach helps in gradually shifting their interest to more educational interaction.

Is Smart Tales cost-effective for my family?

We believe in providing value that exceeds the cost. Smart Tales offers a variety of subscription plans to fit different budgets, ensuring that quality education is accessible. Plus, our free trial allows you to experience the benefits before making a commitment.

Registration and Payments

Can I try the app before I subscribe?

Yes. You can take a 7-day free trial. Subsequently, if the gaming experience has satisfied your child, you can subscribe to a monthly or annual subscription directly from here: https://smarttales.app/storepage.php

How does the trial period work?

The trial offers full access to all app features for a limited time without any commitment. You will be notified on the sixth day of the trial to make a decision about continuing. If you choose to continue, the subscription fee will automatically be charged at the end of the trial.

How many child accounts can I create?

You can create up to four different child profiles, allowing each child in your family to have a personalized learning experience.

Which devices is it compatible with?

The app is compatible with a wide range of devices, including iOS and Android smartphones and tablets. It is also available on large screens such as interactive whiteboards and tables through specific school and classroom licenses.

Can I use it on multiple devices?

Yes, the app is designed to be used on up to five devices simultaneously. The subscription can be shared with family members by signing in with the same account on different devices.

How much does the subscription cost and how does it work?

You can take out a monthly subscription or a discounted annual subscription to get full access to all content. Once your purchase is confirmed, payment will be charged through your Apple or Google account. The subscription will automatically renew unless the renewal is turned off at least 24 hours before the end of the relevant period. The subscription price depends on the country of your store. You can check the price and purchase the Smart Tales app at this link: https://smarttales.app/storepage.php

Why am I unable to use the free trial?

You have probably already used a free trial period in the past. If you think there is an error you can contact us at support@smart-tales.freshdesk.com

What payment methods are accepted?

You can pay for Smart Tales using the payment method linked to your Apple or Google Play account on your device.

How can I cancel my membership?

You can unsubscribe at any time via your Apple or Google account settings, at no additional cost. Below are the guidelines depending on the device you use:


  1. In the App Store, tap the "My Account" button or your profile photo at the top right, then click Subscriptions. (You may be prompted to sign in with your Apple ID).
  2. Select your Smart Tales subscription then click Cancel Subscription.


  1. Open the Google Play app. At the top right, tap the profile icon.
  2. Tap Payments & Subscriptions> Subscriptions.
  3. Select your Smart Tales subscription and tap Cancel Subscription.


  1. Log in with your credentials at https://account.smarttales.app
  2. Click on the "Manage Subscription" button.
  3. Cancel your subscription by clicking on the "Confirm" button.
How can I request a refund?

While we'd love to offer you an immediate refund, our payments are handled by some platforms which do not allow us to offer refunds directly.
You can find a guideline depending on the device you use here:

APPLE: https://support.apple.com/en-us/HT204084

GOOGLE: https://support.google.com/googleplay/answer/2479637?hl=it


Technical Support

How do I activate my subscription on my child’s tablet?

It’s straightforward. Just log in with your account on the other device, and you’re good to go.

I forgot the password. What can I do?

Don’t worry. You can easily recover your password directly from the app by selecting "I already have an account" and then "Forgot password", or from the site via this link: https://account.smarttales.app.

I paid for the subscription but the games are blocked

If you've signed up for a membership and are seeing blocked games, this is likely an error.
Open the Smart Tales app, go to settings and click on "Restore purchases".
If you need support you can contact us at support@smart-tales.freshdesk and we will try to find a solution promptly.

How can I sync devices using a Smart Tales account?

If you already have a Smart Tales account, you can easily access it from your second device (up to 4 devices) by entering your registered account credentials.
All your purchases, subscription details and information will be transferred automatically.

I am having trouble syncing my account

Using "Sign in with Apple" may sometimes cause issues when you want to share an account across Apple devices registered with different Apple IDs. In this scenario, it is advisable to create a new account using the traditional email and password method. Here’s how to do it:

On your primary device from which you activated the subscription, log out and create a new account using the email+password method.
Click on "Restore Purchases" in the settings screen. This will link your subscription to the new account.
On any other devices, log out if necessary and log in using the same credentials.

How can I delete my Smart Tales account?

To delete your Smart Tales account, go to the "Account" section in the Parents Area and click on "Delete Account." Alternatively, you can email us at support@smart-tales.freshdesk for assistance.

I accidentally bought 2 subscriptions. What can I do?

We are sorry for the inconvenience! If you have signed up for multiple subscriptions by mistake, we suggest that you ask for a refund and cancel the second subscription. Unfortunately, although we would like to, our payments are handled by some platforms which do not allow us to offer refunds directly.
You can find a guide depending on the device you use here:

APPLE: https://support.apple.com/en-us/HT204084

GOOGLE: https://support.google.com/googleplay/answer/2479637?hl=it