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FAQ

FAQ

The world of Smart Tales

What is the Smart Tales app and how does it help children learn?

Smart Tales is an interactive educational app designed for children aged 2 to 11.
It features animated stories and games that guide children through a fun and structured learning journey.
The app stimulates imagination and builds skills in STEM (Science, Technology, Engineering, and Math), reading and early literacy, logic, language, and creativity.
All content is developed by a team of experienced educators and speech therapists.

What age is the Smart Tales app recommended for?

Smart Tales is suitable for children aged 2 to 11. It offers age-appropriate content from early cognitive exploration to more advanced educational challenges for older children. Each activity is designed to support progressive and personalized learning and independence.

Is Smart Tales safe for children?

Yes, Smart Tales provides a safe digital environment, free of ads and inappropriate content.
All games and stories are developed by experts in pedagogy and speech therapy.
The app does not collect any personal data from children and is fully COPPA-compliant (Children’s Online Privacy Protection Act).
It also includes a protected Parent Area where you can monitor your child’s activity, screen time, and learning progress.

How can I tell if my child is really learning with the Smart Tales app?

Smart Tales is designed to combine fun and real learning. Each story and activity builds cognitive, language, and math skills aligned with educational standards.
Through the Parent Area, you can track your child’s progress — including skills developed, time spent, and topics explored.

Does Smart Tales really help with homework and school learning?

Yes. Smart Tales supports both traditional schooling and homeschooling, with content aligned to national and international curricula for children aged 2 to 11.
Through its personalized learning path, the app guides children in building core skills in STEM, language, logic, and reading.
Its interactive activities make learning fun and help reinforce what children study at school or during home education.

How does Smart Tales limit screen time for kids?

Smart Tales promotes conscious and balanced screen use for children. Experts recommend no more than 1 hour per day, and the app includes a built-in timer that lets parents set custom play session durations based on the child’s age and needs.
Once the set time is up, the app automatically locks access to content, helping to build healthy digital habits.
In the Parent Area, you can also monitor usage and support a balance between digital and offline learning activities.

Can Smart Tales help reduce screen addiction in kids?

Yes. Smart Tales is designed as a safe and engaging alternative to passive video content.
By encouraging active interaction through stories and educational games, the app helps reduce the risk of screen addiction and promotes mindful screen use.

Is Smart Tales suitable for children with autism or ADHD?

Yes. Smart Tales is designed to support various cognitive styles and is certified by IBCCES (International Board of Credentialing and Continuing Education Standards) as suitable for children with autism, ADHD, and other special needs.
Its visual, interactive, and structured content helps maintain attention and support learning.

Registration and Payments

Is Smart Tales free, or do I have to pay to use it?

Smart Tales offers a free version with limited access — you can enjoy a selection of stories and games each day.
To explore the full app with no restrictions, you can activate a 7-day free trial.
A subscription gives you unlimited access to all content and enables progress tracking through the Parent Area.

How does the Smart Tales free trial work? Do I need to cancel it manually?

The Smart Tales free trial gives you full access to all content and features for 7 days, with no obligation to buy.
On the sixth day, you’ll receive a notification. If you wish to continue, the subscription will start automatically at the end of the trial.
You can turn off auto-renewal anytime from your Apple or Google account settings.

How much does Smart Tales cost and how does the subscription work?

You can choose a monthly or discounted annual subscription to unlock all stories and games.
Payment is handled through your Apple or Google account, and the plan renews automatically unless canceled at least 24 hours before the renewal date.
Prices vary depending on your country. For details, visit: https://smarttales.app/storepage.php

Which devices can I use the Smart Tales app on?

Smart Tales works on both iOS and Android smartphones and tablets. It’s also compatible with large interactive screens like smartboards and digital tables through special school licenses.
You can also use the app offline after downloading the content.

Can I use Smart Tales on multiple devices with one subscription?

Yes, you can use your Smart Tales account on up to 4 devices. Just log in with the same profile to share progress and content between family members or across different devices.

How can I cancel my membership?

You can unsubscribe at any time via your Apple or Google account settings, at no additional cost. Below are the guidelines depending on the device you use:

APPLE

  1. In the App Store, tap the "My Account" button or your profile photo at the top right, then click Subscriptions. (You may be prompted to sign in with your Apple ID).
  2. Select your Smart Tales subscription then click Cancel Subscription.

GOOGLE

  1. Open the Google Play app. At the top right, tap the profile icon.
  2. Tap Payments & Subscriptions> Subscriptions.
  3. Select your Smart Tales subscription and tap Cancel Subscription.

STRIPE

  1. Log in with your credentials at https://account.smarttales.app
  2. Click on the "Manage Subscription" button.
  3. Cancel your subscription by clicking on the "Confirm" button.
How can I request a refund?

While we'd love to offer you an immediate refund, our payments are handled by some platforms which do not allow us to offer refunds directly.
You can find a guideline depending on the device you use here:

APPLE: https://support.apple.com/en-us/HT204084

GOOGLE: https://support.google.com/googleplay/answer/2479637?hl=it

 

Technical Support

How do I activate my Smart Tales subscription on my child’s tablet?

To activate the subscription on another device, just log in with your Smart Tales account.
Once logged in on your child’s tablet, all unlocked content will be accessible automatically — no extra purchase needed.

I logged in but my subscription is missing. What should I do?

If you log in using a different email than the one you used to subscribe, the app will create a new empty account, with no subscription or saved progress.
Make sure you’re signing in with the exact email used for the original purchase.
If you’re unsure, contact us at support@smart-tales.freshdesk.com and we’ll help you recover your account.

Can I create multiple profiles or use the app with more than one child in the same family?

Yes, you can use Smart Tales on up to 4 devices with the same account. Each child can follow their own learning journey.

How can I delete a profile in Smart Tales?

Yes, you can delete a profile anytime. Go to the app’s Account section, tap the profile you want to delete, and select “Delete Profile.”
Please note: this action is final and will permanently remove all progress, settings, and data linked to that profile.

I can’t find the right grade level for my child. How can I change it in the app?

You can change your child’s grade level anytime in the app’s Settings, under the Account section.
This is useful if the current level doesn’t match your child’s needs, or if they’ve moved up to a new grade.
Smart Tales supports a full learning path from Pre-K to Primary School, and updating the grade ensures age-appropriate content is suggested.

I forgot my Smart Tales password. How can I reset it?

No worries. You can reset your password directly in the app by selecting “I already have an account” and then “Forgot password.”
Or go to https://account.smarttales.app to recover your account quickly.

I accidentally bought 2 subscriptions. What can I do?

We are sorry for the inconvenience! If you have signed up for multiple subscriptions by mistake, we suggest that you ask for a refund and cancel the second subscription. Unfortunately, although we would like to, our payments are handled by some platforms which do not allow us to offer refunds directly.
You can find a guide depending on the device you use here:

APPLE: https://support.apple.com/en-us/HT204084

GOOGLE: https://support.google.com/googleplay/answer/2479637?hl=it

Is Smart Tales available on smart TVs like Fire TV, Android TV, or Apple TV?

Smart Tales is currently available on iOS and Android smartphones and tablets. It is not yet a native app on Fire TV, Android TV, or Apple TV, but we are working to expand compatibility.
In the meantime, you can mirror your device screen to a TV using AirPlay or Chromecast.

Can I use Smart Tales on a TV instead of YouTube Kids?

Yes, Smart Tales is a great educational alternative to YouTube Kids — ad-free and expert-approved.
Although it’s not yet a native TV app, you can cast or mirror it to your TV from a tablet or smartphone.