FAQ

FAQ

The world of Smart Tales

What is Smart Tales?

Smart Tales is an educational app for children aged 2-11 that provides wholesome and positive entertainment. Children play and learn subjects like math, science, and reading through games and interactive stories.

Smart Tales strikes a balance between learning and play by incorporating educational games that reinforce learning through interactive play. Each activity is designed to enhance learning outcomes, ensuring that your child gains valuable skills while having fun.

Smart Tales is designed to complement traditional schooling by reinforcing key concepts and introducing new skills that are crucial for future opportunities. It acts as a supplemental tool that enhances what children learn in school through interactive and engaging digital content.

While Smart Tales is educational, we understand the importance of balance. The app features a built-in timer to help parents manage their child’s screen time effectively. This tool allows you to set limits, ensuring that your child enjoys a healthy blend of digital learning and other activities.

Registration and Payments

How does the trial period work?

The trial offers full access to all app features for a limited time without any commitment. You will be notified on the sixth day of the trial to make a decision about continuing. If you choose to continue, the subscription fee will automatically be charged at the end of the trial.

The app is compatible with a wide range of devices, including iOS and Android smartphones and tablets. It is also available on large screens such as interactive whiteboards and tables through specific school and classroom licenses.

Yes, the app is designed to be used on up to five devices simultaneously. The subscription can be shared with family members by signing in with the same account on different devices.

You can take out a monthly subscription or a discounted annual subscription to get full access to all content. Once your purchase is confirmed, payment will be charged through your Apple or Google account. The subscription will automatically renew unless the renewal is turned off at least 24 hours before the end of the relevant period. The subscription price depends on the country of your store. You can check the price and purchase the Smart Tales app at this link: https://smarttales.app/storepage.php

Technical Support

How do I activate my subscription on my child’s tablet?

It’s straightforward. Just log in with your account on the other device, and you’re good to go.

Don’t worry. You can easily recover your password directly from the app by selecting “I already have an account” and then “Forgot password”, or from the site via this link: https://account.smarttales.app.

If you’ve signed up for a membership and are seeing blocked games, this is likely an error.

Open the Smart Tales app, go to settings and click on “Restore purchases”.

If you need support you can contact us at support@smart-tales.freshdesk and we will try to find a solution promptly.

If you already have a Smart Tales account, you can easily access it from your second device (up to 4 devices) by entering your registered account credentials.

All your purchases, subscription details and information will be transferred automatically.