FAQ - Eng - Smart Tales



Smart Tales is an app of stories and educational games for children that stimulates the imagination and passion for STEM subjects (Science, Technology, Engineering and Mathematics).

The app is dedicated to preschool children, between 3-6 years old. A very delicate age group in which children are particularly curious and willing to learn. Smart Tales is the perfect solution because it stimulates children’s cognitive development.

Yes. Smart Tales offers a secure, ad-free digital environment. All contents are curated by expert educators and speech therapists to make your child grow healthy and above all smart.

According to experts, children should use the app no more than 1 hour per day. You can safely check the usage time in the parents area, a section where you can follow your child’s learning and play experience in detail.

If you see games stuck in the Smart Tales menu, you are probably still using the free version or your free trial has expired. Subscribers get unlimited access to all games and stories, plus big savings if they opt for an annual plan.

Yes. You can follow your child’s learning path in the parents area, a section of the app where you can check: the time of use, the stories read, the skills acquired and the subjects studied. You can enter the parents area by selecting the item “For parents” at the top right of the main menu.

Yes. Our worksheets, which are useful for training your child’s mind, can be downloaded for free here: https://smarttales.app/worksheets/


Yes. You can take a 7 day free trial. Subsequently, if the gaming experience has satisfied your child, you can subscribe to a monthly or annual subscription directly from here.

You can take out a monthly subscription or a discounted annual subscription to get full access to all content. Once your purchase is confirmed, payment will be charged through your Apple or Google account. The subscription will automatically renew unless the renewal is turned off at least 24 hours before the end of the relevant period. The subscription price depends on the country of your store. You can check the price and purchase the Smart Tales app at this link

If you have received a promotional code you can redeem it by following these simple steps:

  • Go to http://account.smarttales.app/?&action=coupon
  • Register and enter the code in the dedicated field
  • Download Smart Tales from the Apple Store or Google Play Store and log in with the same email or registration method used to redeem the code.

After redeeming the promo code, download Smart Tales from this link.

Launch the app and select “I already have an account” to log in with your data.

While the promotion entitles you to a free period, you will need to choose your preferred renewal method (monthly or yearly) on the payment screen. You are not obliged to pay: you can freely choose to cancel the automatic renewal before the promotion expires.

You have probably already used a free trial period in the past. If you think there is an error you can contact us at support@smart-tales.freshdesk.com

You can pay for Smart Tales using the payment method linked to your Apple or Google Play account on your device.

You can unsubscribe at any time via your Apple or Google account settings, at no additional cost. Below are the guidelines depending on the device you use:


  1. In the App Store, tap the “My Account” button or your profile photo at the top right, then click Subscriptions. (You may be prompted to sign in with your Apple ID).
  2. Select your Smart Tales subscription then click Cancel Subscription.



  1. Open the Google Play app. At the top right, tap the profile icon.
  2. Tap Payments & Subscriptions> Subscriptions.
  3. Select your Smart Tales subscription and tap Cancel Subscription.



  1. Log in with your credentials at https://account.smarttales.app
  2. Click on the “Manage Subscription” button.
  3. Cancel your subscription by clicking on the “Confirm” button.

While we’d love to offer you an immediate refund, our payments are handled by some platforms which do not allow us to offer refunds directly.

You can find a guideline depending on the device you use here:

APPLE: https://support.apple.com/en-us/HT204084 

GOOGLE: https://support.google.com/googleplay/answer/2479637?hl=it

You can delete your personal account and all your data from our systems.

In the Account section of the app, tap on the Delete Account button. Confirm the request by clicking “Yes” in the pop-up. Keep in mind that after deleting your account, all your personal data and progress updates will be permanently deleted.


Don’t worry. You can easily recover your password directly from the app by selecting “I already have an account” and then “Forgot password”, or from the site via this link: https://account.smarttales.app .

With only 1 account you can use up to 4 devices. To log in from a new device you simply need to enter the credentials of the already registered account.

If you’ve signed up for a membership and are seeing blocked games, this is likely an error.

Open the Smart Tales app, go to settings and click on “Restore purchases”.

If you need support you can contact us at support@smart-tales.freshdesk and we will try to find a solution promptly.

If you already have a Smart Tales account, you can easily access it from your second device (up to 4 devices) by entering your registered account credentials.

All your purchases, subscription details and information will be transferred automatically.

We are sorry for the inconvenience! If you have signed up for multiple subscriptions by mistake, we suggest that you ask for a refund and cancel the second subscription. Unfortunately, although we would like to, our payments are handled by some platforms which do not allow us to offer refunds directly.

You can find a guide depending on the device you use here:

APPLE: https://support.apple.com/en-us/HT204084 

GOOGLE: https://support.google.com/googleplay/answer/2479637?hl=it

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